Refund Policy

Refund Policy

USEO puts every customer in top priority. We believe our services and products have good conditions and help customers to solve tasks.

Kindly note that refunds are designed to remove the risk from purchasing unsuitable services and products – not as a way to get and use their free. If it appears to us that you are abusing refunds, we may stop offering them to you.

To ensure customer protection our company offers money back guarantee for our services and products. Wire transfers are refundable partially with deduction of bank transfer fees.

Moneyback conditions

Custom Work

We do not offer a refund for the finished custom work.

Please, familiarize yourself with the moneyback conditions:

Services/Products Moneyback conditions
Custom development service If moneyback is claimed before project manager and developer have started working on the project a 10% cancellation fee is charged to compensate processing and quote.

If moneyback is requested after the project manager or developer has started working on the project, a cancellation fee is calculated depending on the progress of the project.
No refund is available for finished projects.

Software products If you are not satisfied with our products you have the unconditional right to claim and receive a refund within 30 days after the purchase date. No refund is available after 30 days.
Data services Conditions are the same as for “Custom development” service.
Usability and SEO audit Conditions are the same as for “Custom development” service.
Usability and SEO consulting In case you followed all the recommendations carefully but your website’s placement in search engines has not improved after 6 months of making changes to your website, then you have right to claim for full moneyback. No partial moneyback is available.
Other Services related to Usability and SEO Conditions are the same as for “Custom development” service.
Web design / Graphic design / HTML design service Conditions are the same as for “Custom development” service.


A request for a refund should be submitted to the Contact page. The refunded sum can be credited either to your credit card or to your bank account at your choice (please read the terms and conditions below).

We also believe that most of moneybacks can be avoided. Please contact our qualified staff and you will get professional assistance in any issue you have faced with while using our services and products. If you are not happy with our services or products for any reason, you are always welcome to send us your feedback and suggestions on how to improve services we offer. We will do the best we can to ensure you are totally satisfied with our services and products.